Sleep Inn Sucks Customer Reviews and Feedback
Choice Hotels International, Inc. is a hospitality franchisor based in Rockville, Maryland, United States. The company, which is one of the largest hotel chains in the world, owns several hotel brands ranging from upscale to economy.
On June 2015, "807anag" wrote for TRIPADVISOR about Sleep Inn:
"We booked a room at this hotel for one night. I checked in a bit longer than normal as they had given my room to someone else. I was glad the air conditioning worked in the room because the rest of the hotel felt like a sauna. The first thing I noticed was the ants. The rooms could be improved. I felt like I was in a cheap motel. Especially after I noticed the stains on the mattress. Pretty gross. Breakfast was ok. They had an employee restocking food and cleaning tables, so that was fine. I checked my bill for the 'insurance' and it was added as well. I was told by the girl at the front desk that she wanted the rate removed and she gave me a business card to call her manager. I told him I was not signing my bill or calling his manager. I told him to call the manager. After a short conversation with the manager, the fee was removed. It is not the fact that there was a fee on my account is the beginning. Oh yeah, and they have that advertisement in their bathroom, that if you forgot standard items to ask for. I was rushing out of the house for 3 kids ready, so I forgot teeth. They had no female teeth or product names. Finally, my daughter and I woke up with mosquito bites on our arms and legs. I'm not sure if it was the ants or something hideous in their beds. I wouldn't be surprised if it was bed bugs."
Former Employee - Manager says"Charges credit cards for items that were never authorized"
Former Employee - Sales says"No benefits But good pay"
Current Employee - Front Desk Agent says"There only concern was how to make more money"
Former Employee - Front Desk Agent says"Very unprofessional rude childish co-workers and expectations from owners and management to preform duties outside of your job description and pay. No insurance of any kind ever. No vacation until after a year."
Former Employee - Housekeeper says"The management is a joke"
Former Employee - Housekeeper says"No insurance, not enough hours"
Former Employee - Front Desk Agent says"Unprofessional Management that does not know how to treat customers and employees well"
Former Employee - Housekeeper says"Will work you like a Hebrew slave and mule. The hours and pay sucks. Anyone fired for anything at sent time"
Former Employee - Front Desk Agent says"LACK OF PROFESSIONALISM, UNDER PAID, OLD RUN DOWN FACILITY. Housekeepers are undocumented,"
says"Poor management. Low pay. Employer expects you to cover multiple job functions instead of staffing properly. Poor communication. High turn over. If offered advancement opportunities, you will be overworked with little compensation and have no support."
Executive Housekeeper Manager (Former Employee) says"They cleaned house by letting go of employees who were "Making too much money". But they get what they pay for. Upper management will take away your dignity and your confidence.Great locationNo appreciation of any kind"
Housekeeper (Former Employee) says"I would of loved it there but they have people in management that dont know how to treat people and always wanting drama. It's a place of work not high school.NoneManagement is awful"
Maintenance Technician (Former Employee) says"This place is a joke. Treat housekeeping like garbage, management wouldn't know what was going on if it bit them on the ask. They play on there dam phones all day."
Guest Service Agent (Former Employee) says"Unfortunately, the management will not allow anyone to make a decision. It's not ran as a CHOICE HOTEL. the employees are getting screwed over on so many benefits due to the management."
Housekeeper (Current Employee) says"Unless you like racist and poor treatment dont work here. It's sad but true,this I've witnessed with my own eyes. The GM on down is not worthy to be in any position...Without compassion for humanity and proper training."
Hotel Front Desk Clerk (Former Employee) says"They are chest , don't like paying over time, don't give raises , they argue about money management but won't even pay their own hotel breakfast bill ,"
Front Desk Clerk (Former Employee) says"The manager here does not care about her employees. The employees themselves often do nothing. Terrible environment. Terrible place to work. No opportunities for advancement."
Hotel front desk clerk (Former Employee) says"Can't expect much from a cheap hotel with old food and staff members that don't do much except leaving what's there for the next shift to clean up terrible management and terrible staff"
Night Auditor (Former Employee) says"This place is highly unprofessional the management is unprofessional of the employees are unprofessional I came to work on time all the time was penalized for not being in the drama at the front desk had to offer stay away from this place!!!Self motivatedManagement"
house keeper (Former Employee) says"this company doesnt pay enough that you have to put up with.other managers and employees can treat you terribly and mangers............................"
Housekeeping/Auditor (Former Employee) says"This place is a bad place to work. They don't treat the employees good at all, the are very favorative over certain people, they treat you like a slave, and the work u do is for sure worth more the money u get paid."
Housekeeping (Former Employee) says"I wouldn’t recommend the workers are treated poorly for their hard work and don’t get raises within a 3 month time span so no wouldn’t recommend at all."
Maintenance (Former Employee) says"Management is a joke, you will blamed for things you didn't do and get fired for no reason or will not be allowed to express your side of the story. You will be asked to do more than your hired to do and will not be compensated for the position, and they'd rather fire you than give you the raises you're supposed to get"
Housekeeping (Current Employee) says"I have never worked anywhere,we're the head housekeeper steal tips and don't even clean rooms just sit on there phones and make everyone do there job like inspect rooms,do your job and there's and then fuss about maid minutes,they talk to you like a dog, I am a very hard worker and loved cleaning but not going to be treated like a piece of trash, I need my tips,but can't get them because manager"
staff and guests (Former Employee) says"Was a very laid back place to work until their GM went on a leave of absence and the atmosphere changed completely. I transferred to a new hotel it got so bad."
General Manager (Former Employee) says"Not a good company to work for. Might not get a check for a month. No training to be able to complete tasks at hand. No life work balance. no appreciation."
FRONT DESK CLERK (Former Employee) says"Poor Management staff always late friends with Manager staff gets high on job and everyone is a liar. Owner has his own people doing laundry and they are illegal to work in the united states"
Front Desk Associate (Former Employee) says"This company has no regard for their employees or guests. I loved my job and the guests. There was no concern for anything except the next dollar that could be made. Anything in the way of that dollar was unimportant."
Front Desk Clerk (Former Employee) says"Bed bugs, toilets and mice in the kitchen were just some of the problems the owner wouldn’t fix. He refused to spend a nickel on keeping the place up and expected you to deal with angry guests. Horrible experience."
Housekeeper (Former Employee) says"Housekeeping manager doesn't know how to work with people she is a bully if you do something wrong she doesn't go to you she talks about you behind your back it's like being in highschool I do not recommend working there they have a quick turnaround no one ever stays longer then 6 months and half the housekeepers just remake the beds never changed the sheets"
Renee says"I went to Clarion Inn in Merrillville, Indiana and I have to say very bad service. My sister, mother and cousin had a room there and my sister's room it had hair in the sheets. My mom's room was the most decent except her towels had stains on them. My cousin's room was the worst of all, they put her in a room and on the inside the door handle fell off and the guy at the front desk ignored her when she was trying to tell him about it so I said loud and clear to my cousin call corporate and tell them Vincent doesn't want to help you and then he gave her another room. The second room they gave her had a McDonald's bag under the bed and a chip bag on the side of the other bed, the tub had black marks in it and who knows how long the toilet hasn't been cleaned cuz it was also a black ring in it I'm not even going to go into the spider webs on the ceiling. We asked for more towels and they also had stains all in the towels. That hotel is making money for them not to buy new towels. I would never again stay there in my life. They really has ran down from 2 years ago when I came the last time even then the towels was very white and not off white with brown stains. They need a new owner or something that cares about that facility. It don't deserve 1 star but my moms room was the most decent out of all of them."
Chrissy says"RACIST FRONT DESK CLERK MYRA My experience at the Tupelo,Ms location was terrible. I waited 15 minutes before getting acknowledged. The customer in front of was having issues with being charged and withdrawn from her account with the clerk stating it hasn’t been paid. Finally get checked in and getting settled my kids wanted to swim. Not being aware of the crowded pool area. Front desk clerk MYRA APPROACHED MY GIRLS ON THEIR WAY TO THE POOL TOLD THEM THEY COULD NOT GET IN THE POOL. ALSO STATED SHE WAS CALLING THE POLICE ON 10-13 YEAR GIRLS BECAUSE THEY ASKED WHH COULDNT THEY GO IN. MY KIDS AND I HAVE NEVER EXPERIENCED SUCH RUDE, RACISM, DISRESPECT-FULLNESS ever. Things could have been handled in better way. She lied to her manager as well. I WOULD NOT ADVISE ANYONE TO STAY AT THAT LOCATION DUE RACISM/COLOR ISSUES. AS LONG AS RACIST MYRA WORKS THERE. RACIST MYRA HAS A HORRIBLE ATTITUDE AND DEMEANOR."
Liza Baby says"Charged me for a night when I never completed a reservation. They did this when I hasppened to dine at a Choice Hotel restaurant and therefore obtained access to my credit card.Choice said they could not assist, because shortly after this improper use of ,y card information, they dropped this particular ghotel location from their "inventory.""
Karen Fridley says"I stayed at Kent, Ohio for a week, when I made the reservation, they neglected to inform me I would have to clean my room, half the staff neglected to wear state required Masks and most of all they leave the side door and back doors open for anyone to enter the Pool area, where we had men coming in, stripping down to their boxer shorts, one getting in the Hot Tub with children, another sitting by the Pool and watching the children. When we informed the front desk, they explained the doors had to remain open for air circulation. BEWARE OF YOUR CHILDREN'S SAFETY. The water fountain the children used was full of dirt and rust and even when told about it, it was never cleaned."